Policies and Procedures

Scheduling & Cancelling Appointments

Policies and Procedures

Respect

Scheduling & Cancelling Appointments

Policies and Procedures

Everyone within our office deserves to be treated with respect. Our office has a zero tolerance policy for harassment or abusive behaviour.

Absolutely no behaviour considered harassment or abuse will be tolerated and will be grounds for immediate discharge from the practice.

Scheduling & Cancelling Appointments

Please call our office on the same day that you wish to be seen, provided that it is a day that your doctor (or nurse practitioner) is scheduled to be in the office. Appointments are booked from 8:30am – 1:00pm when your doctor is in the office for a full day and 8:30am – 10:00am when your doctor is in the office for a part day. If you reach the answering machine during scheduling hours, please leave a voicemail and a member of our staff will return your call. Due to high call volumes, please wait until 10:30am to call with requests not related to booking a same day appointments.

Appointments booked for the morning (prior to 1:00pm) must be cancelled no later than 10:00am. Appointments booked for the afternoon (after 2:00pm) must be cancelled no later than 12:00 noon. All patients who fail to provide notice as outlined above, will be charged for the appointment, accordingly.

Late Arrivals

Prescription Renewal Requests

Scheduling & Cancelling Appointments

Patients who arrive more than 5 minutes late for their scheduled appointment may be turned away and the appointment cancelled. If you are running behind, please call the office as soon as possible to discuss your options.

Prescription Renewal Requests

Our office requires a minimum of 7 days notice for all prescription renewal requests. Please contact your pharmacist with all refill requests. If you are unable to provide 7 days notice, please speak with your pharmacy team about your options.

Completion of Forms

Prescription Renewal Requests

Forms dropped off to the office for completion by the doctors must be reviewed by the patient beforehand. Forms received without signed consent for release of information will not be accepted or completed.

The CPSO guidelines dictate that turnaround time for form completion is 60 days.

There may be a fee associated with your form, please see our 2023 Fee Guide below for reference.